As required under the principles, when Ziggeo receives information under the Privacy Shield and then transfers it to a third-party service provider acting as an agent on Ziggeo's behalf, Ziggeo has certain liability under the Privacy Shield if both (i) the agent processes the information in a manner inconsistent with the Privacy Shield and (ii) Ziggeo is responsible for the event giving rise to the damage.
In compliance with the Privacy Shield Principles, Ziggeo commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Ziggeo at , or by mail at either of the addresses below, and we will work with you to resolve your issue:
Ziggeo Inc. 915 Broadway, 12th Floor New York, NY 10010
Ziggeo has further committed to refer unresolved Privacy Shield complaints to ICDR-AAA, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit go.adr.org/privacyshield.html for more information or to file a complaint. The services of ICDR-AAA are provided at no cost to you.
Residents of the European Union or Switzerland may elect to arbitrate unresolved complaints but prior to initiating such arbitration, you must: (1) contact Ziggeo and afford us the opportunity to resolve the issue; (2) seek assistance from Ziggeo's designated independent recourse mechanism above; and (3) contact the U.S. Department of Commerce (either directly or through a European Data Protection Authority or the Swiss Federal Data Protection and Information Commissioner) and afford the Department of Commerce time to attempt to resolve the issue. Each party shall be responsible for its own attorney's fees. Please be advised that, pursuant to the Privacy Shield, the arbitrator(s) may only impose individual-specific, non-monetary, equitable relief necessary to remedy any violation of the Privacy Shield Principles with respect to the individual. Ziggeo is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).
In addition to the rights granted to Ziggeo users to access, modify, and delete data we have collected from those users, some international users (including those whose information we collect under the Privacy Shield) have certain legal rights to access certain information we hold about them and to obtain its deletion. To exercise those rights, these users may contact us at with their request.
Last Updated: 2018-07-30