Let’s say your customer has an issue on their screen. — and one of your experts needs to trouble-shoot the problem. What’s an easy way to convey the issue? It’s simple. Install Ziggeo’s screen recording API so issues detected can be passed along to the right expert.
Similarly, those recordings can be used to make your product better. Share them with your product folks so they can ensure their product (and/or associated directions) get better and better.
You can also have your customer service folks record their own screen that can be passed along to the customer. That way for future reference your customers will be better equipped to solve their own problems.