Video Messages to Improve Customer Service
Clients of Ziggeo are starting to use Ziggeo’s API to improve customer service. They are finding that asynchronous video messages are an extremely useful tool to better (and more immediately) understand the customer’s issue. In particular, a customer can not only record the problem on video visually (e.g. show the back and front of a product), but with an accompanying explanation, the customer can more easily explain the issue at hand.
Often times a customer with words cannot fully explain or demonstrate the problem and as a result there is often times miscommunication back and forth, and an issue is not resolved as quickly as it ought to be. With Ziggeo’s video API, better and faster communication is a clear result.
In addition, with video messages, customer service can share videos with supervisors who can then also quickly understand the issue at hand.
And with a back and forth video messaging feature, the company can send a video message explaining what needs to be done.
In addition, video messaging can help consummate a sale. That is, if a customer has questions about a particular product before purchasing it, a video message that shows the product or what it can do is an easy way to resolve a question.
Ziggeo’s API also makes it extremely easy for a customer to record and submit a video. No need to open a Youtube account, upload a video and send a link. The recording and submission is direct and easy. And because issues can be recorded on an IOS or Android device, it’s easy to take a video wherever and whenever one is.
And finally, no need to download an app to record a video. Recording can occur straight from a browser. So with the click of a button on a site or a click of a link in an email, recording can happen straight away and seamlessly.
In addition, with Ziggeo’s API videos can come straight into a dashboard where they can be managed and answered in an organized fashion. Videos can also be tagged by clients so that they can be easily searched and found.
If you have any questions about Ziggeo’s API, please contact support@ziggeo.com