Ziggeo’s API Supports Video Messages for Help Desks
One popular use case for Ziggeo's API For video recording and playback turns out to be video messages submitted to a help desk or customer service department. Imagine a customer has an issue with a particular product. Rather than having to describe in words the problem, the item could simply be recorded on video while describing what exactly the problem is. Rather than set up a live video chat, video messages solve several problems:
- Since video messages are asynchronous, problems can be addressed on the company's or Help Desk's time. And similarly customers can record and submit a video on their own time.
- If an issue requires the help of a supervisor, the pre-recorded video can be easily shared. No need then for customers to wait to explain the issue once again to a supervisor
- Rather than covering the cost of returning an item (whether by the company or customer), in seeing the damaged item on video, the company may simply choose to have the customer discard the item and immediately send a replacement
- Rather than a mere photograph, all sides of the item can be easily viewed on video with the accompanying audio track to explain the issue.