Ziggeo processes two broad categories of personal information when you use our products and services:
Your personal information as a developer customer (or potential developer customer) of Ziggeo - information that we refer to as Customer Account Data, and
The personal information of your end users' who use or interact with your application that you've built on Ziggeo's platform - this category contains both your Customer Usage Data (e.g., media metadata) and your Customer Content (e.g., the contents of media).
Ziggeo processes these categories of personal information differently because the direct relationship we have with you, our customer, is different from the indirect relationship we have with your end users.
We, Ziggeo, collect and process your personal information:
When you visit Ziggeo's public-facing website, ziggeo.com, sign up for a Ziggeo event, or make a request to receive information about Ziggeo or our products, like a Ziggeo whitepaper or a newsletter;
When you contact Ziggeo's Sales Team or Customer Support Team; and
When you sign up for a Ziggeo account and use our products and services.
We call this personal information Customer Account Data.
Data protection (aka privacy) laws in certain jurisdictions, like the European Economic Area (EEA), differentiate between "controllers" and "processors" of personal information. A controller decides why and how to process personal information.
A processor processes personal information on behalf of a controller based on the controller's instructions. When Ziggeo processes your Customer Account Data, the Ziggeo entity with whom you are contracting is acting as a controller.
Broadly speaking, we use Customer Account Data to further our legitimate interests to:
understand who our customers and potential customers are and their interests in Ziggeo's product and services,
manage our relationship with you and other customers,
carry out core business operations such as accounting, and
help detect, prevent, or investigate security incidents, fraud and other abuse and/or misuse of our products and services.
When you visit our website, sign up for a Ziggeo event or request more information about Ziggeo, we collect information automatically using tracking technologies, like cookies, and through web forms where you type in your information. We collect this information to provide you with what you request through the web form, to learn more about who is interested in our products and services, and to improve navigation experience on our pages.
Information You Share Directly: In some places on Ziggeo's public-facing websites, you can fill out web forms to ask to be contacted by our Sales Team, sign up for a newsletter, register for a Ziggeo event, or take a survey. The specific personal information requested on these forms will vary based on the purpose of the form. We will ask you for information necessary for us to provide you with what you request through the form (for example, we will ask you for your email address if you want to sign up for an email newsletter and for your phone number if you want a member of our Sales Team to call you). We may also ask you for additional information to help us understand you better as a customer like your Ziggeo use case, your company name, or your role at your company.
You may share personal information, like your contact information, with a member of our Sales or Customer Support Team when you communicate with them. We keep a record of this interaction.
If you contact our Sales or Customer Support Teams, those teams keep a record of that communication, including your contact details and other information you share during the course of the communication. We store this information to help us keep track of the inquiries we receive from you and from customers generally so we can improve our products and services and provide training to team members. This information also helps our teams manage our ongoing relationships with our customers. Because we store a record of these communications, please be thoughtful about what information you share with our Sales and Customer Support Teams. While we will take appropriate measures to protect any sensitive information you share with us, it is best to avoid sharing any personal or other sensitive information in these communications not necessary for these teams to assist you.
When you sign up for a Ziggeo account, we ask for certain information like your contact details and billing information so we can communicate with you and so you can pay for our products and services. We also collect some information automatically, like your IP address, when you log in to your account or when your software application built on Ziggeo makes requests to our APIs. We use this to understand who is using our services and how, and to detect, prevent and investigate fraud, abuse, or security incidents.
Information You Share Directly: When you sign up for a Ziggeo account, you'll be asked to give us your name, email address, and optionally, your company name, job title and use case -- and to create a password. You can also name your account (or accounts, if you have more than one). We collect this information so we know who you are, we can communicate with you about your account(s), and we can recognize you when you communicate with us through the account portal or otherwise. We also use your email address to send you information about other Ziggeo products, services or events in which we think you may be interested. You can opt out of communications through the newsletter or from any marketing email you receive from Ziggeo. Or, you can contact our Customer Support Team to communicate your choice to opt-out. When you first sign up for an account, we also ask you for a telephone number which helps us identify companies and individuals. We may use this telephone number to communicate with you (e.g. for expired credit card information). A Ziggeo team member may also contact you at this number to help with onboarding unless you tell us you don't want us to contact you. When you set up two-factor authentication for your account, we'll ask you to enter a telephone number to set up the process. You have the option to use that telephone number as the method for us to communicate verification codes to you to verify that it is you logging into your account. You can alternatively use the Authy App for verification codes. When you upgrade your trial account, we will ask you to provide our payment processor with your payment method information like a credit card or your Paypal account, and/or possibly your billing address. Our payment processor, acting on our behalf, gathers this so we can bill you for your use of our products and services. Our payment processor will share your billing address with Ziggeo. Your billing address may also be used by Ziggeo for audit purposes. For some products, we may also have to obtain a physical address from you, including proof of address or other identification information. For example, to get a phone number in certain countries, local law may require us to have a physical service address on file for you or your end user and/or proof of identity and physical service address. We may also use this physical service address for tax purposes. We may have to share your service or billing address with the telecommunications carrier from whom Ziggeo obtained the phone number or with local government authorities upon their request.
We may collect information about you, as our customer, from publicly-available sources so we can understand our customer base better.
We may use publicly-available information about you through services like LinkedIn, or we may obtain information about your company from third party providers such as Hubspot to help us understand our customer base better, such as your industry, the size of your company, and your company's website URL.
Ziggeo will store your Customer Account Data as long as needed to provide you with our services and to operate our business. If you ask Ziggeo to delete specific personal information from your Customer Account Data (see ‘How To Make Choices About Your Customer Account Data' below), we will honor this request unless deleting that information prevents us from carrying out necessary business functions, like billing for our services or conducting required audits.
Here is an overview of how long we hold on to Customer Account Data in a form that can be used to identify you, unless there is a specific need or obligation to retain your information longer (like in the case of an open investigation, audit or other legal matter):
Customer Account Data stored in our customer relationship management system(s) is generally stored up to 7 years following closure of your account. Invoice records, including their digital equivalent, may be retained in identifying form by Ziggeo for longer periods for accounting, tax, and audit purposes depending on and in accordance with applicable tax law.
Your communications with Ziggeo's Customer Support Teams may be retained for up to 3 years after your account is closed.
Apart from the above, within 60 days following closure of your account, we will either delete other Customer Account Data or transform it such that it can no longer be used to identify you.
You can make various choices about your Customer Account Data through the account portal, such as accessing it, correcting it, deleting it, or updating your choices about how it is used, when you log into your Ziggeo account. Any other requests about your data you cannot make through these self-service tools, you can request by emailing or contacting Customer Support.
Closing Your Account and Deletion: To request closure or deletion of your Ziggeo account, you can email us at or contact Customer Support. You should know that closure and/or deletion of your Ziggeo account will result in you permanently losing access to your account and data in the account. Please note that certain information associated with your account may nonetheless remain on Ziggeo's servers in an aggregated form that does not identify you or your end users. Similarly, data, including personal information, associated with your account we are required to maintain for legal purposes or for necessary business operations (see "How Long We Store Your Customer Account Data" section above) will be retained after account closure until no longer needed.
Promotional Communications. You can choose not to receive promotional emails from Ziggeo by following the unsubscribe/opt-out instructions in those emails. You can also opt-out by contacting Customer Support. Please note that even if you opt out of promotional communications, we may still send you non-promotional messages relating to things like updates to our terms of service or privacy notices, security alerts, and other notices relating to your access to or use of our products and services.
Cookies and Tracking Technologies: How you make choices about cookies and other tracking technologies depends on the type of cookie or tracking technology being used. For details on our cookies and tracking technologies, please check out our Cookie Notice.
Other Choices About Your Customer Account Data: In addition, you can express other choices about your Customer Account Data (i.e., accessing it, deleting it, restricting its use, porting it, or withdrawing consent for its use) by contacting .
Your end users' personal information typically shows up on Ziggeo's platform in a few different ways:
Personal information about your end users such as your end users' IP addresses, device types, selected browsers, languages reflected in browsers, show up in our systems when you use or intend to use this information to contact your end user through use of our products and services.
Your end users' personal information may also be contained in the content of media you (or your end users) send or receive using Ziggeo's products and services, including data associated with video, audio and images.
We call the information in the first bullet above Customer Usage Data. The information in the second bullet is what we refer to as Customer Content.
As noted above, data protection (aka privacy) law in certain jurisdictions, like the EEA, differentiate between "controllers" and "processors" of personal information. When Ziggeo processes Customer Content, we generally act as a processor. When we process Customer Usage Data, we act as a processor in many respects, but we may act as a controller in others. For example, we may need to use certain Customer Usage Data for the legitimate interests of billing and in the context of troubleshooting and detecting problems with the network.
We use Customer Usage Data and Customer Content to provide services to you and to carry out necessary functions of our business as a media service provider. We do not sell your end users' personal information and we do not share your end users' information with third parties for those third parties' own business interests.
The particular end user personal information Ziggeo processes when you, our customer, use our products and services, and the reason Ziggeo processes it depends on how you use our products and services and which Ziggeo products and services you use. For that reason, our API docs for each of our products and services are the best place to find information about our processing of personal information when you use that Ziggeo product and service.
In many cases, you can opt to store records of your media, or other activities, on Ziggeo, which may include your end users' personal information. You may also have the option to use additional features or tools within Ziggeo's products or services that allow you to do things such as analyze the records, including end user personal information, in your Ziggeo account. In those cases, Ziggeo will process this information to provide you with the service you request.
In addition, records containing end user personal information may, from time to time, also be used in debugging or troubleshooting or in connection with investigations of security incidents, as well as for the purposes of detecting and preventing spam or fraudulent activity, and detecting and preventing network exploits and abuse.
Details regarding how long your end user personal information may be stored on Ziggeo systems and how to delete, access, or exercise other choices about end user data will depend on which Ziggeo products and services you are using and how you are using them. For that reason, our [API docs] for each of our products and services are the best place to find more detailed information about managing end user data collected and stored in connection with your use of our products and services.
As a Ziggeo customer, if the Ziggeo product or service you use enables you to store records of your usage on Ziggeo, including personal information contained within those records, and you choose to do so, then Ziggeo will retain these records for as long you instruct. In some cases, use of extended storage may cost more. If you later instruct us to delete those records, we will do so. Please note it may take up to 30 days for the data to be completely removed from all systems. In some cases, a copy of those records, including the personal information contained in them, may nonetheless be retained to carry out necessary functions like billing, invoice reconciliation, troubleshooting, and detecting, preventing, and investigating spam, fraudulent activity, and network exploits and abuse. Sometimes legal matters arise that also require us to preserve records, including those containing personal information. These matters include litigation, law enforcement requests, or government investigations. If we have to do this, we will delete the impacted records when no longer legally obligated to retain them. We may, however, retain Customer Usage Data transformed such that your end user cannot be identified.
We do not sell or allow your Customer Account Data to be used by third parties for their own marketing purposes, unless you ask us to do this or give us your consent to do this. Further, we do not sell your end users' personal information (whether contained in Customer Usage Data or Customer Content). And, we do not share it with third parties for their own marketing or other purposes, unless you instruct us to do so.
Below are the different scenarios under which we may share your data with third parties.
Third-party service providers or consultants. Ziggeo engages certain third-party service providers to carry out certain data processing functions on our behalf. These providers are limited to only accessing or using this data to provide services to us and must provide reasonable assurances they will appropriately safeguard the data.
Sub-processors. We may share Customer Content with sub-processors who assist in providing the Ziggeo services such as our infrastructure provider, or as necessary to provide optional functionality like transcriptions:
Compliance with Legal Obligations. We may disclose your or your end users' personal information to a third party if (i) we reasonably believe that disclosure is compelled by applicable law, regulation, legal process or a government request (including to meet national security or law enforcement requirements), (ii) to enforce our agreements and policies, (iii) to protect the security or integrity of our services and products, (iv) to protect ourselves, our other customers, or the public from harm or illegal activities, or (v) to respond to an emergency which we believe in good faith requires us to disclose data to assist in preventing a death or serious bodily injury. If Ziggeo is required by law to disclose any personal information of you or your end user, we will notify you of the disclosure requirement, unless prohibited by law. Further, we object to requests we do not believe were issued properly.
Affiliates. We may share your personal information or your end users' personal information with an affiliate company, like a subsidiary of Ziggeo Inc. We and our subsidiaries will only use the information as described in this notice.
Business transfers. If we go through a corporate sale, merger, reorganization, dissolution or similar event, data we gather from you may be part of the assets transferred or shared in connection with the due diligence for any such transaction. Any acquirer or successor of Ziggeo may continue to process data consistent with this notice.
Aggregated or de-identified data. We might also share data with third parties if the data has been de-identified or aggregated in a way so it cannot be used to identify you or your end users.
When you use our account portal, or our other products and services, you may sign up for a particular territory in which data is hosted (e.g. U.S. or EU-based). Personal information of you and your end users processed by Ziggeo may be transferred to the United States or other countries where we or our service providers operate. These transfers will often be made in connection with routing your communications in the most efficient way.
Ziggeo employs appropriate safeguards for cross-border transfers of personal data, as required by applicable local law, including the EU - U.S. Privacy Shield and Swiss - U.S. Privacy Shield Frameworks.
European Union Model Clauses. Ziggeo also offers EU Model clauses, also known as Standard Contractual Clauses, to provide appropriate safeguards for Customers that transfer personal information to use from the EEA. Our EU Data Protection Addendum goes into more detail and can be requested via .
Ziggeo may use automated decision making using a variety of signals derived from account activity to help identify and suspend accounts sending spam or engaged in other abusive or fraudulent activity. Holders of accounts suspended under these circumstances are notified of the suspension and given an opportunity to request human review of the suspension decision.
Ziggeo, Inc., 950 Broadway, 12th Floor, New York, New York 10010
Rechtsanwalt Markus Pohl Residenzstr. 18 80333 München
For individuals in the EEA, you have additional rights to make a complaint to a competent data protection authority or commence proceedings in a court of competent jurisdiction in accordance with applicable data protection laws.
Unless you are in EEA or Switzerland, if you have a dispute with us relating to our data protection practices, please contact us by email us at . If we can't resolve the dispute through those channels, please see Section 8.3 (Agreement to Arbitrate) of our Terms of Service, which describes how disputes will be resolved between us.
As described in that section, the American Arbitration Association (www.adr.org) will conduct the dispute resolution proceedings. Under certain conditions, the individual may invoke binding arbitration.
Please be sure to review our Terms of Service, including Section 8.3, before you use any of our products and services.
For those in the EEA or Switzerland, if you have a dispute with us relating to our data protection practices or are not satisfied with how we've addressed your concerns or questions, you may complain to an independent dispute resolution provider, at no cost to you, as outlined in our Privacy Shield Statement.
We use appropriate security measures to protect the security of your personal information both online and offline. These measures vary based on the sensitivity of the personal information we collect, process and store and the current state of technology. We also take measures to ensure service providers that process personal data on our behalf also have appropriate security controls in place.
Please note that no service is completely secure. While we strive to protect your data, we cannot guarantee that unauthorized access, hacking, data loss or a data breach will never occur.
To protect the confidentiality of your account and protect from unauthorized use of your account, we recommend enabling two-factor authentication for your account. Additionally, you must keep your account password confidential and not disclose them publicly or to unauthorized individuals - this includes accidentally distributing them in a binary or checking them into source control. Please let us know right away if you think your password was compromised or misused. Similarly, if you provision an API Key, you should keep it secret. You should store your API Key Account unique identifying number and secret in a secure location.
Here's some other information about our privacy practices, such as how we handle certain types of data like children's data or protected health information, how we handle do-not-track signals, what to expect if we make changes to our notice, and the legal bases for processing personal information.
We do not knowingly permit children (under the age of 13 in the US or 16, if you live in the EEA) to sign up for a Ziggeo account. If we discover someone who is underage has signed up for a Ziggeo account, we will take reasonable steps to promptly remove that person's personal information from our records. If you believe a person who is underage has signed up for a Ziggeo account, please contact us at firstname.lastname@example.org.
Ziggeo does not currently respond to web browser's Do-Not-Track signals.
We may change our Privacy Statement from time to time. If we make changes we'll revise the "Effective" date at the bottom of this statement, and we may provide additional notice such as on the Ziggeo website homepage, account portal sign-in page, or via the email address we have on file for you. We will comply with applicable law with respect to any changes we make to this notice and seek your consent to any material changes if this is required by applicable law.
If you are from the EEA, our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
However, we will normally collect personal information from you only where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms, or where we have your consent to do so. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person such as in the case where we request personal information from you in the context of a government audit or in response to a request from law enforcement.
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact information provided in the introduction section of this privacy statement.
We will take reasonable precautions to protect personally identifiable information in our possession from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet or method of electronic storage is, however, 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personally identifiable information, we cannot guarantee its absolute security.
If you use the forum or post comments on this website, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. Ziggeo is not responsible for any personally identifiable information you choose to submit in that context or anything arising from such submissions.
This website uses Google Analytics to collect data that can be helpful to gain insight into popularity, possibilty for improvement and marketing goals. By utilizing Google Analytics, Google might collect info from our users such as the age, gender, number of visits, visited pages, some demographic information and alike, even possibly including pages that you came from and are going to. We use the data we receive from this tool to help us analize the traffic on our pages, for marketing and remarketing purposes, for advertising and for general improvements of our website. Google Analytics records the data together with the IP that you are using at that time. As a default setting of browsers, and other software and hardware usually found in use, personal data such as emails or names would not be available to Google Analytics. We also do not combine the data we get from the Google Analytics with your personal data that we might have with us on file, which you provided through your requests to us, or during registration. Google Analytics also places a cookie on your device, through the browser you are utilizing to view our pages, however this cookie should not be possible for someone other than Google to access it, if you are usingn latest versions of popular and secure browsers. If you want to know more about how google collects your details on our website, please check out this link: https://policies.google.com/technologies/partner-sites If you want to opt out of Google Analytics tracking you, you can do that using the following tool provided by Google: https://tools.google.com/dlpage/gaoptout
Google offers tools to remarket our services and product and we utilize this remarketing advertising service. It is provided to us through Google and other companies by showing you ads on various sites, apps and alike. This remarketing works in such way that you are being shown the ads for the products or features that you have already seen. We use this to encourage you to recheck our pages after you had already seen them at some point. As a very simple example, if you were looking our video player and video recorder themes, and you find yourself on a page of a different website talking about creating your own theme for something, you might see the ad that reminds you of our service and that we offer pre-defined themes for our player and recorder. We consider this as a useufl reminder, similar to a bookmark that shows on similar pages. For all of this to happen, Google uses its cookies from your computer and knows what to show you. For more info how you can control this, you can go here: https://support.google.com/ads/answer/2662922?hl=en
Facebook pixel displays ads based on direct or indirect interest in the services we provide and/or match our general audience. This is facilitated through the use of the Facebook Pixel or Custom Audience Pixel. We also use Facebook Pixel to find and/or create a custom audience that resembles our current customers or parties interested in our pages and website. See here
Ziggeo operates "AS-IS" and "AS-AVAILABLE," without liability of any kind. Ziggeo is not responsible for events beyond our direct control.
Last Updated: May 24th, 2018